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Q-Soft support service offerings are aimed at managing,
supporting and enabling IT infrastructure management services
of customers.
Q-Soft consultants begin the engagement with a study to
understand the IT infrastructure, the shortcomings in the
same, modifications needed to meet the future business demands,
and, availability of in-house IT skills. Based on the finding
of the study, consultants design and offer the best solution
to the customers.
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| Customer
Action and Response (CARE) |
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CARE is a yearly maintenance contract and is designed for
smaller IT infrastructures which do not require full time
monitoring by an administrator. CARE program is a combination
of On-Site Visits and Telephonic / E-mail Support provided
to customers. On-site visits under the CARE agreement have
been divided into three categories - Audit Visits, Normal
Visits and Reflex Visits, based on the response time and severity
of the issue. This support package is designed to help customers
gain real business agility via a proactive, personalized support
services and fast expert resolution of specific technical
issues On Time, Every Time.
Reference : Kodak, Castrol, Raymond, Concorde
Motors, Graphite India, Bharati Prestige Group, Astra Zeneca,
Hindustan Lever Limited etc.
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| Managed
Services |
Q-Soft Managed Services team has about a decade of experience
in managing Business Critical Information Systems for many
organizations. The delivery team consists of dedicated and
qualified Database / System Administrators. A combination
of On-Site and Off Shore model helps clients reduce the cost
of maintenance with better service deliveries.
As a Oracle Certified Partner, Novell Gold Partner and Redhat
Certified Channel Partner, we have a standard approach to
support these technologies and also backed by a escalation
path up to the product developers.
The service window it designed to match the customer requirements
and could be a single shift (business hours), two shifts or
24X7 coverage.
The customers to whom we provide such support are from Telecom
Industry , Banking sector, Manufacturing Industry, Defense
industry, Education Institutions, Research Institutions, IT
enabled Service Organizations.
Reference : Kodak, Castrol, Raymond, Concorde
Motors, Graphite India, Bharati Prestige Group, HSBC, Standard
Chartered, Spice Telecom, Astra Zeneca, Hindustan Lever
Limited etc.
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| Consultancy
Services |
Q-Soft offers consultancy on design and implementation of
server architecture for customers. The range of services offered
include -
- Backup and recovery solutions
- High availability systems – clustering, Oracle
Data Guard, Oracle Real Application Cluster set up etc.,
- Disaster recovery setup
- Load balancing options etc.
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| Services
Delivery Model |
- Understand current Business Goals
- Understand the Gaps in the current System such as Resources,
People, Competencies, Process and Practice
- Define Scope of Work
- Structure the Delivery Methodology (Service Level Agreement,
Resource Planning, Uptime Guarantee, Tools, On-Site/ Off-Shore
delivery etc)
- Advanced Activities and Consulting
- Change Management, Reporting, Escalation and Issue Resolution
and Tracking
- Documentation and Training of Client I T Staff
Escalation Team in Q-Soft
In an effort to seek faster resolution for the problems faced
by our clients, Q-Soft has set up a team for Severity Escalation
of unresolved issues. This team co-ordinates with our on-site
consultant and also with Oracle Support. This team also tracks
the recent bug fixtures and patches that are released by Oracle
and implements the same pro actively. This team also has access
to Oracle Knowledge Bank which helps in faster resolution.
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| Support
Offerings |
Q-Soft support offerings fall under the following broad classifications.
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| Database
Services |
A team of dedicated Oracle Certified DBAs helps customers
manage their database through a wide variety of customized
offerings.
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| System
Administration Services |
UNIX (Solaris) / Linux certified professionals provide implementation
/ maintenance support to customer to manage their service
side operations.
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| Middle
Tier Management Services |
The services offered include implementation / maintenance
support on Oracle Internet Application Server and Oracle Collaboration
Suite.
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| Training
/ Mentoring Services |
In order to enable our customers to adopt to newer technologies,
Q-Soft provides training on the technologies we support. |
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